Velvan

You can return items within 30 days of receiving them if they’re unworn, unused, in their original packaging, and with proof of purchase. Read more here.

You can track your order 24/7 HERE.
Or simply email us at support@velvan.com

If you have a missing item or package or are experiencing an issue such as an incorrect, broken or defective item, please contact our customer service team so we can help.

If you haven’t received your shipment confirmation yet, it probably means your package is still at the warehouse. If it has been longer than expected, we may be experiencing high traffic, but rest assured we will strive to reach our customer promise and keep you updated along the way. Check our current delivery times here.