Shipping policy
Our Mission
At Velvan, we offer worldwide shipping to our customers. Our aim is to provide a seamless and enjoyable shipping experience from the moment you place your order until it arrives at your doorstep.
Order Processing
We aim to process and ship all orders as quickly as possible. Orders are typically processed within 1-3 business days of receipt. Once your order has been processed, you will receive an email with your tracking information so that you can track the progress of your package.
The order cutoff time is 5:00 PM (EST) Eastern Standard Time. Orders placed after this time will be processed the following business day.
Estimated Delivery Times
The shipping time for your order may vary depending on your location and the shipping method you choose at checkout. Typically, our shipping times are:
- US Orders: 5-10 business days (Monday - Friday).
- International Orders: 7-17 business days (Monday - Friday).
Please keep in mind that these shipping times are estimates and may vary due to factors outside of our control, such as customs clearance or carrier service disruptions. We will do our best to keep you informed of any delays or issues that may arise.
Shipping Rates
Our shipping fees are determined based on the weight and size of your order, as well as your location. The shipping fee for your order will be calculated and displayed at checkout before you complete your purchase.
- United States (Domestic): $7.99
- International: $8.99
Please Note: Orders over $99.99 will automatically unlock free shipping!
Shipping Overview
- USPS (United States Postal Service)
- DHL Express
- UPS
FedEx - LaserShip
- OnTrac
- Canada Post
- Royal Mail
- Yodel
- GOFO Express
- UniUni
- bpost
- Australia Post
- ...and many others
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to follow your package’s journey.
You can also track your shipment at any time on our Track Order page.
Some items may not be eligible for shipping to certain locations due to customs regulations or carrier restrictions. We will inform you of any shipping restrictions that may apply to your order before you complete your purchase.
If you have any questions or concerns about shipping, please contact us at support@velvan.com. Our customer service team is always available to assist you with any questions or concerns you may have.