Shipping Policy
Worldwide Shipping
At Velvan, we offer worldwide shipping to our customers. Our aim is to provide a seamless and enjoyable shipping experience from the moment you place your order until it arrives at your doorstep.
Order Processing
All orders at Velvan are subject to a 1–3 business day processing period before they are shipped out. Please note that this does not mean your order will arrive within 1–3 days—processing time is separate from shipping time.
Order processing refers to the time it takes for our team to confirm your order, prepare it for shipment, pack the items securely, and hand it off to the shipping carrier. Once your order has been processed, you’ll receive a tracking email so you can monitor its progress during transit. Shipping timelines begin after this processing period.
Shipping Times
The shipping time for your order may vary depending on your location and the shipping method you choose at checkout. Typically, our shipping times are:
- US & Domestic: 5-21 business days
- International: 7-21 business days
Please keep in mind that these shipping times are estimates and may vary due to factors outside of our control, such as customs clearance or carrier service disruptions. We will do our best to keep you informed of any delays or issues that may arise.
Shipping Charges
Our shipping fees are determined based on the weight and size of your order, as well as your location. The shipping fee for your order will be calculated and displayed at checkout before you complete your purchase.
Shipping Restrictions
Some items may not be eligible for shipping to certain locations due to customs regulations or carrier restrictions. We will inform you of any shipping restrictions that may apply to your order before you complete your purchase.
If you have any questions or concerns about shipping, please contact us at support@velvan.com. Our customer service team is always available to assist you with any questions or concerns you may have.